Launches AI Chatbot at Full Scale to Enhance User Support

meviy, an AI-based parts procurement platform powered by MISUMI Group Inc. (“MISUMI”), has begun the full fledged rollout of its AI chatbot functionality in the Japanese market as of February 24, 2026. Using a large language model (LLM), the service interprets customer inquiries and instantly delivers optimal answers drawn from more than 300 pages of technical and operational manuals. The feature is already available in North America, with further regional expansion planned.
MISUMI will continue to provide Time Value to our global customers in the Monozukuri industry through expanding our services and contributing to enhanced productivity.

Since its launch, meviy has continuously expanded its features to improve customer convenience. As a result, while the service has become more user-friendly—with a wider range of supported materials, machining conditions, and service functions—the volume of information has grown extremely large, exceeding 300 pages of technical and operational manuals. Amid this expansion, we began to receive more feedback from customers noting that it “takes time to locate the necessary information.”

Traditional chatbots, whether keyword‑based or scenario‑based, have had limitations in providing accurate answers based on the vast and highly specialized information. To address this challenge, we partnered with EdgeX, a company with strong expertise in generative AI consulting, to jointly develop a high‑quality, meviy‑specific AI chatbot powered by the latest LLM technology. After pilot testing in 2025, the feature is now being fully deployed. This enables the service to instantly provide optimal responses that reflect the customer’s questions and context.
meviy will continue to incorporate feedback from professionals in design and manufacturing fields and deliver services with even greater convenience.

1.　Highly accurate responses trained on more than 300 pages of manuals
The AI is trained on over 300 pages of extensive technical and operational manuals to provide optimal answers. It also displays supporting tables and reference links, enabling clear and easy-to-understand responses for all users.

2.　Personalized responses that capture the intent of each question
By leveraging the latest LLM technology, the system can handle ambiguous questions that were difficult for traditional chatbots. It understands the customer’s question and context to deliver the most appropriate response.

3.　Reliability through always up to date, high quality output
Multiple AI agents automatically verify responses, and the system is integrated with automated updates of technical and operational manuals. This ensures consistently high quality answers and always up to date information.
 

・meviy Website        ：https://meviy.misumi-ec.com/ja-jp/
・meviy (after login)        ：https://meviy.misumi-ec.com/ja-jp/login
・meviy Technical & Operational Manuals    ：https://jp.meviy.misumi-ec.com/help/ja/

（When accessing from the meviy website）

With meviy, customers simply upload a 3D CAD model of a mechanical component, receive an instant quote generated by AI, and benefit from a digital manufacturing system that enables shipping in as little as one day. meviy is a platform that eliminates inefficiencies in parts procurement by reducing the time typically spent sourcing mechanical components by over 90%. The platform has received the Prime Minister's Prize at the Ninth Monodzukuri Nippon Grand Awards, has held the No. 1* market share in Japan for four consecutive years, and is widely recognized for its contributions to improving productivity in the manufacturing industry. For our global customers, the range of services available on each meviy website continues to expand. Through digital transformation in parts procurement, meviy delivers Time Value to customers around the world.
^{*Based on the number of users of online machine parts procurement services in Japan in 2023, according to Techno Systems Research Co., Ltd.}

MISUMI Group has been transforming manufacturing processes through digital technologies, including IT and AI. 
In 2000, MISUMI pioneered the launch of an online ordering service in the industry, establishing a system that enables everything from part selection to ordering to be completed entirely via the web. Since then, MISUMI has introduced a range of groundbreaking services—including "meviy," which uses AI to generate instant quotations based solely on 3D data—bringing tangible innovation to productivity across the industrial sector.
With its "Digital MODEL Shift" as a core growth strategy, MISUMI now presents a new customer value proposition: RAKU-MISUMI, TOKU-MISUMI (Effortless engineering, greater savings with MISUMI). By driving digital transformation in design and procurement processes, MISUMI significantly enhances productivity at both design and manufacturing sites, while also reducing costs through optimized procurement services.
MISUMI is committed to relieving customers of routine tasks and empowering them to focus on creative, high-value work—transforming time into meaningful impact and driving sustainable growth together.

MISUMI supplies mechanical components required in the Monozukuri industry, along with tools, consumables, and other products, supporting more than 323,000 companies globally (as of March 2025). The company operates in a dual capacity, functioning both as a manufacturer with proprietary production facilities and as a distributor of select third-party branded products. This unique Business MODEL is supported by a strong foundation, enabling MISUMI to provide Reliable Quick Delivery on a global basis, thereby enhancing customer convenience.