MISUMI Group Inc. (Headquarters: Chiyoda-ku, Tokyo, Japan; Representative Director and President: Ryusei Ono) is pleased to announce that it received the “Excellence Award*” at the award ceremony held during the 27th Customer Support Symposium hosted by the Japan Institute of Information Technology (“JIIT”) on September 12,2024. In addition, our employee was selected as one of the “100 Customer Support Professionals.”
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*Press Release dated July 16, 2024: “MISUMI Awarded the Excellence Award: Best Customer Support of the Year 2024”
About the ”100 Customer Support Professionals”
About the ”100 Customer Support Professionals”
The award is given to individuals who demonstrated particularly outstanding achievements and contributions among the companies that won JIIT’s “Best Customer Support” award in the current year. 17 people were selected from among this year’s award-winning companies , and Kanae Inoue, General Manager of the User Service Promotion Department of the Japan Business Company, was selected from MISUMI.
＜Reason for Selection＞
With a good understanding of the business, she led the promotion of the use of RPA and AI-OCR in the relevant departments in Japan and achieved results.
In addition to promoting automation, she also trained operators as RPA engineers and promoted the development of multi-skilled workers outside of center operations, thereby contributing to both the improvement of employee experience) and the creation of customer time value.
▼About the “Best Customer Support” award and the ”100 Customer Support Professionals” (in Japanese):
https://jiit.or.jp/awards/cs/
Award Ceremony
Award Ceremony
Award acceptance speech
At the award ceremony for the “100 Customer Support Professionals”
Award Commemorative Lecture
Award Commemorative Lecture
Hideka Shoji, Vice President of Japan Business Company, gave a presentation entitled "Balancing Customer Satisfaction and Cost Reduction through DX and Kaizen in Response to the Unique Business Practices and Requirements of the Manufacturing Industry" on the initiatives that led to MISUMI receiving the "Excellence Award" for the Best Customer Support of the Year 2024.
About MISUMI
About MISUMI
MISUMI sells mechanical components required on-site for factory automation, as well as tools, consumables, and other products to more than 318,000 companies worldwide (as of March 2024.) We wear two hats: a manufacturer with manufacturing functions and a distributor of other companies’ branded products. With this unique business model, supported by a solid business foundation, MISUMI achieves "globally reliable on-time delivery" for greater customer convenience.
【For inquiries regarding this press release】
Please contact Matsubara
Corporate Relations Department MISUMI Group Inc.
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03-6777-7502
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